Latest update: 3rd of December 2019
Please take a moment to read through our updated Terms & Conditions at Sanga Yoga. The main updates on the 3rd of December are:
- Introducing the concept of ‘gifting a friend’. If you are unable to attend one of our classes during a course that you’ve signed up for, you may gift the class to a friend who may attend the class in your place.
- Retaking a class has been removed and replaced by ‘gifting a friend’.
- Added terms for cancelling of a private session.
- Added terms for teacher changes and cancelled courses.
- Added terms for punch cards (klippekort) and gift cards.
1. Cancellation policy
A course you signed up for
If you signed up for a course, you may cancel up to 7 days before the course starts to get a full refund, minus a 100 NOK administration fee* The cancellation has to be made by the person who submitted the booking and has to be communicated to us by email to email@example.com. We do not offer discounts on the total course fee when the student will miss one or several classes in the course.
*For example: if the course starts on Wednesday the 14th, the last date and time to cancel will be on Wednesday the 7th at 11.59 P.M. You will then be refunded the course fee minus a 100 NOK administration fee.
A workshop or themed class you signed up for
If you signed up for a workshop or themed class, you may cancel up to 48 hours before the workshop/class starts to get a full refund, minus a 50 NOK administration fee. The cancellation has to be made by the person who submitted the booking and has to be communicated to us by email to firstname.lastname@example.org.
A private yoga session
If you booked a private session with us, you may cancel up to 24 hours before your appointment to get a full refund, minus a 50 NOK administration fee. The cancellation has to be made by the person who submitted the booking and has to be communicated to us by email to email@example.com.
Cancellation because of a medical issue
If you have to cancel because of a medical issue, you can cancel up to 24 hours before the course starts to get a 75% refund. We request a medical statement from a doctor if you cancel because of a medical issue.
Once your course has started (counted from the first day of the course and onwards), no refund or partial refund, or unused portion of your course will be repaid in the event of cancellation or no-show by you.
2. Missing a class
If you, for any reason, cannot attend a class during your course you may instead donate / gift your missed class to a friend. Please do inform us, so we can provide your friend with instructions. 🙂
3. Punch cards (klippekort) and gift cards
Punch cards and gift cards are valid for six (6) months. Both punch cards and gift cards can only be used by you or a partner.
Punch cards can only be used for group classes at Sanga Yoga. Gift cards can be used for all classes, workshops and deepenings.
Punch cards and gift cards are non-refundable.
4. Teacher change & cancelled classes / courses
Sanga Yoga reserves the right to change the teacher of a course or class without prior notice. This might be due to the main teacher being sick or unable to attend the course or class in question. We will however always make it a priority to try to inform the students in beforehand, if possible.
Individual classes might be cancelled if we are not able to find a substitute teacher on time. This also applies to classes within a course. We will however always notify any affected students before the class through the channels we have available. Affected students will always get either a gift card for the value of the cancelled class, or a chance to join a equivalent class on a later occasion. If there is no equivalent class available, you will automatically be given the gift card.
If a course or class does not have enough sign-ups before the starting date, we reserve the right to cancel the course or class.